Fraud Monitoring Briefing
A structured read of referral patterns, cluster flags, and SIU hand-off quality, written so investigators are not drowning in noise.
Isle of Lewis · United Kingdom books
The claims book, read in sentences as well as charts.
System Routeline sits with motor and household extracts, names the lag and the mix, and writes a briefing a claims committee can finish before coffee. Fraud monitoring is a short watch list, not a coloured map of the entire floor.
Flagship engagement
Claims Trend Review
For a claims director who is tired of a pack that either hides the movement or shouts it. We take one line of business, usually private motor or household, freeze an extract, and spend four to six weeks on volume, severity, notification lag, reopens, and the outliers that deserve a named owner.
You receive a written briefing, a small set of charts, a fraud-watch annex, and a half-day in the room. We do not sell logins, and we do not run your special investigations unit.
Related work
Other readings we take
Reserve Leakage Study
A case-by-case and cohort look at opening reserves, development, and late deterioration on a named product or region.
Claims Committee Pack
A standing quarterly pack: a short written brief, a handful of charts the room can read in ten minutes, and a list of questions for the next extract.
Motor and Household Cohort Read
A focused comparison of accident-year or weather-year cohorts, including notification lag, solicitor capture, and repair inflation where the extract allows.
From rooms we have sat in
What a briefing changed
They refused to average 2023 and 2024 motor together after a repair-network switch. The milder severity was half-closed work.
Helen Cartwright’s motor book is described more fully on our client stories page, including a reservation about how many tables we asked her information team to pull. Rates and what is quoted versus fixed sit on rates. If you want the extract recipe before you enquire, read method.